From Days to Minutes - How LabPlus Transformed Medical Testing
Summary
Momentum developed a mobile platform for LabPlus, digitalizing medical testing in Poland. Our app allows users to access, schedule, and receive results for over 1 000 tests via smartphone, enhancing healthcare accessibility
A Vision for Accessible Healthcare
LabPlus, a Polish HealthTech innovator, set out to transform the often frustrating process of medical testing. They dreamed of a digital platform where patients could purchase and schedule tests, receive results, and get personalized analysis - all from their smartphones. This case study dives into how Applover partnered with LabPlus to breathe life into this vision, creating a smooth, user-friendly mobile experience that's shaking up the medical diagnostics landscape in Poland.
Overcoming Hurdles in HealthTech Innovation
Innovating in the HealthTech space comes with its own unique set of challenges. For LabPlus, the journey to digitalize medical testing in Poland was fraught with complex hurdles. These challenges spanned technical, user experience, and regulatory domains, requiring a multifaceted approach to overcome:
User Interface
Building a user-friendly interface for patients to navigate over 1,000 specialist tests across numerous labs in Poland was no small feat.
Secure Payments
Integrating a bulletproof payment system for test purchases required meticulous attention to security and user experience.
Result Delivery
Delivering test results directly to patients' smartphones demanded a delicate balance of speed, security, and clarity.
Result Interpretation
Implementing an algorithm to break down test results in plain language required close collaboration between tech wizards and medical experts.
Data Protection
Ensuring watertight data security and compliance with healthcare regulations was non-negotiable.
Team Coordination
Coordinating development efforts between Applover's team and LabPlus's back-end crew needed seamless communication and teamwork.
Aiming for Healthcare Transformation
LabPlus embarked on this project with a clear vision of transforming healthcare accessibility in Poland. Their objectives were ambitious, aiming to leverage technology to make medical testing more accessible, understandable, and user-friendly. These goals guided our development process and shaped the final product:
User Experience
Make medical testing a breeze for patients.
Accessibility
Open the doors to a wide range of medical tests for everyone.
Mobile Platform
Create a secure, user-friendly mobile platform for scheduling tests and getting results.
Result Understanding
Offer a personal health translator to help patients understand their test results.
Scalability
Build a solution that could grow and evolve with future needs.
Crafting a User-Centered Solution
At Momentum, we believe in a collaborative, user-centered approach to product development. For the LabPlus project, we implemented a comprehensive strategy that combined innovative design thinking with agile development practices. This approach allowed us to remain flexible and responsive throughout the development process:
Discovery Workshops
We kicked things off with in-depth workshops alongside the LabPlus team. These sessions were crucial in understanding user expectations and mapping out the app's functions. It was like piecing together a complex puzzle, with each workshop bringing us closer to the full picture.
UX/UI Design
ProcessOur design maestros crafted a clean, intuitive interface using a medical-inspired palette of blue and white. This wasn't just about making things pretty - it was about creating a visual language that instilled trust and ease of use.
Agile Development
We embraced agility, allowing us to pivot and adapt as needed. This approach kept communication flowing between our team and LabPlus's back-end developers, ensuring we were always in sync.
Delivery
By implementing CI/CD, we ensured rapid, reliable updates throughout the development process. This kept the project moving at a steady clip, with new features and improvements rolled out smoothly.
Security
Given the sensitive nature of medical data, we treated security as our north star. Every line of code, every feature, and every data point was scrutinized through the lens of privacy and protection.
Building with Future-Proof Technologies
The success of any digital project hinges on the careful selection of technologies. For the LabPlus app, we chose a stack that prioritized performance, security, and long-term sustainability. Our technology choices were guided by the specific needs of the project and the latest industry standards - building with Future-Proof Technologies.
iOS Development - Swift
We chose Swift for its stellar performance, safety features, and readability. It's the preferred language for iOS development, ensuring long-term support and compatibility. With Swift, we crafted a responsive, native iOS app that leverages the latest features for an optimal user experience.
Android Development - Kotlin
For Android, Kotlin was our weapon of choice. It's more concise than Java, reduces boilerplate code, and plays nice with existing Java code. As the officially preferred language for Android development, it allowed us to create a high-performance app that maintains consistency with the iOS version while adhering to Android design principles.
Back-end Integration
While LabPlus provided the back-end, we implemented robust API integration to ensure smooth data flow between the mobile apps and the server. This was crucial for maintaining a seamless user experience across all touchpoints.
Payment Gateway Integration
We integrated a secure, PCI-DSS compliant payment system to handle credit card transactions safely. This wasn't just about moving money - it was about building trust with every transaction.
Data Encryption
We implemented end-to-end encryption for all sensitive data, ensuring GDPR compliance and protecting user privacy. In the world of medical data, there's no such thing as being too careful.
Bringing the Vision to Life
Bringing LabPlus's vision to life was a journey of innovation and problem-solving. Here's how we tackled the key features:
User Authentication System
We built a secure fortress for user data with biometric authentication. This enhanced security while simplifying access, making the app feel like a trusted healthcare companion. Users could now access their sensitive medical information with just a touch or glance.
Test Catalog and Search Functionality
We developed an intuitive catalog with advanced search options, making over 1,000 tests easily discoverable. This feature became the heart of the app, empowering users to navigate their health journey with unprecedented ease. It transformed a potentially overwhelming array of choices into a user-friendly experience.
Booking and Payment System
Our seamless process for test selection, scheduling, and payment turned a time-consuming ordeal into a few simple taps. This not only delighted users but also significantly reduced administrative overhead for LabPlus. The convenience factor became a key differentiator in the market.
Results Delivery System
We engineered a secure, instant results delivery system to reduce patient anxiety. This feature provided convenience and fostered a sense of control and engagement in the healthcare process. It transformed the typically stressful waiting period into a smooth, informative experience.
Analysis Algorithm Integration
By integrating LabPlus's analysis algorithm, we transformed complex medical results into personalized, actionable insights. This feature positioned the app as more than just a service - it became a knowledgeable health advisor in every user's pocket. Users could now understand their health data without medical jargon.
Turning Obstacles into Opportunities
Every innovative project comes with its share of obstacles, and the LabPlus app was no exception. We encountered various challenges throughout the development process, from technical complexities to user experience considerations. Our team's expertise and problem-solving skills were put to the test as we worked to overcome these hurdles.
Complex System Architecture
Through collaborative brainstorming, we crafted a modular architecture that handled complexity and allowed for future expansion. This approach ensured that LabPlus could continue to grow and innovate without constraints. It turned a potential limitation into a springboard for future development.
Cross-Team Coordination
We established a rhythm of daily stand-ups and shared project dashboards, transforming potential miscommunication into seamless collaboration. This approach not only kept the project on track but also fostered a strong partnership between Applover and LabPlus. It became a model for future cross-team projects.
Data Security and Compliance
We implemented state-of-the-art encryption and rigorous compliance measures, turning potential vulnerability into a keystone of trust. This commitment to security became a powerful selling point for LabPlus, setting them apart in the competitive HealthTech landscape. It transformed a necessary evil into a market advantage.
User Experience Design
Through multiple iterations and user testing, we crafted an interface intuitive to both tech-savvy millennials and older users. This inclusive design approach significantly widened LabPlus's potential user base. It turned complexity into simplicity, making healthcare more accessible to all.
Payment Integration
We implemented a system that met stringent PCI-DSS standards while providing a frictionless experience. This delicate balance boosted both user trust and transaction completion rates, directly impacting LabPlus's bottom line. It transformed a potential barrier into a smooth part of the user journey.
"The team’s design work aligns with our vision. The app looks and functions exactly how we want it to, and we’re really happy with that."
Transforming Healthcare Access
The launch of the LabPlus app marked a significant milestone in Poland's HealthTech landscape. Our collaboration resulted in a platform that not only met but exceeded the initial objectives. The impact of this innovative solution was felt across multiple dimensions, from user adoption to operational efficiency.
User Adoption
The LabPlus app saw steady growth in user numbers, driven by word-of-mouth recommendations. This organic growth not only validated the concept but also positioned LabPlus as a pioneer in digital health services. It transformed LabPlus from a service provider to a health tech leader.
Test Accessibility
With over 1,000 specialist tests available at their fingertips, users embraced the power of choice. This vast selection improved health outcomes through early and accurate diagnostics while opening new revenue streams for LabPlus. It revolutionized how people approach medical testing.
Efficiency
The app significantly reduced patient wait times, transforming what was once a day-long ordeal into a matter of minutes. This efficiency not only delighted users but also allowed LabPlus to handle higher volumes, boosting their operational capacity without increasing overhead. It redefined the standard for medical testing services.
Recognition
The app's impact caught the eye of the National Centre for Research and Development, securing additional funding. This powerful endorsement provided LabPlus with resources to push the boundaries of HealthTech innovation even further. It validated LabPlus's vision and approach on a national level.
Paving the Way for Further Innovation
As we look to the horizon, we're excited about the potential to further enhance the LabPlus platform:
Expand the platform to include telemedicine consultations for result interpretation.
Develop a web portal to complement the mobile apps, providing a comprehensive cross-platform experience.
