From days to minutes: How Labplus transformed medical testing
.avif)
Summary
We built a mobile platform for LabPlus that digitalized medical testing across Poland. Users can browse, schedule, and receive results for over 1,000 tests directly via smartphone. The project transformed a day-long process into minutes, making healthcare more accessible while ensuring full compliance with medical data regulations.
A Vision for Accessible Healthcare
On a cold January morning in Warsaw, the LabPlus team outlined their vision to us: transforming Poland's fragmented medical testing landscape. They described patients waiting in long lines, traveling between multiple facilities, and anxiously awaiting results that often arrived as confusing medical jargon.
"We want to put the entire process in their pocket," explained their CEO.
LabPlus needed more than just an app—they needed a secure, intuitive platform that simplified healthcare while ensuring compliance. The challenge wasn’t just technical; it was balancing speed to market with handling sensitive data. This case study explores how we built an MVP that delivered immediate value while laying the foundation for future growth.
Overcoming Hurdles in HealthTech Innovation
LabPlus had a clear vision but faced common HealthTech challenges. Without a technical co-founder, critical architecture decisions lacked internal expertise. Budget constraints meant every development choice had to maximize impact while allowing future growth. Strict regulations loomed as a potential roadblock, demanding a balance between speed and compliance.
"We want to launch quickly, but we can't afford to cut corners on security," explained their Head of Product. "And we're concerned about building something that can't scale when we succeed."
The complexity extended beyond technical execution. The platform had to support over 1,000 medical tests, ensure seamless payment processing, and guarantee watertight data protection—all without accumulating technical debt that could stall future scaling. Achieving this required a strategic approach: validate market assumptions quickly while building a foundation strong enough to support long-term success.
.avif)
Aiming for Healthcare Transformation
LabPlus needed more than just an app – they needed a strategic partner to help them achieve:
User-Centered Experience
Create an intuitive interface that simplified medical testing
Regulatory Compliance
Meet healthcare data protection standards without slowing development
Mobile-First Approach
Focus on accessibility through iOS and Android native apps
Result Interpretation
Present complex medical data in an understandable format
Scalable Foundation
Build architecture that could grow with user adoption
Crafting a User-Centered Solution
"What's the minimum we need to build to prove this works?" That question guided our approach. Instead of building everything at once, we focused on validating core assumptions first.
Discovery Workshops: Cutting Complexity
We mapped the entire patient journey, identifying pain points. When discussions drifted toward nonessential features, we asked, "Would users still find value without this?" This focus reduced estimated development time by 40%.
UX Design With Real Patients
We recruited five patients to test paper prototypes, observing confusion and delight. "I never thought it could be this simple," a 68-year-old participant remarked. Their feedback shaped an intuitive, professional interface.
Agile Development: Fast, Iterative Progress
Two-week sprints ensured steady progress while allowing flexibility. When testing revealed friction in selecting tests, we pivoted without disrupting the timeline, ensuring we built the right solution.
Security From Day One
Rather than retrofitting security later, we embedded HIPAA-compliant practices from the start using pre-vetted infrastructure templates. This ensured security was consistent and automated across environments.
Building with Future-Proof Technologies
For LabPlus, choosing the right tech stack wasn't just about current performance – it was about setting up a foundation that would scale with their growth. They needed tech choices that ensured security, performance, and longevity.
iOS Development - Swift
We built the iOS app with Swift for its performance, security features, and future-proof architecture. This ensured a responsive native experience that could evolve with Apple's ecosystem.
Android Development - Kotlin
For Android, we chose Kotlin over Java for its concise syntax and type safety features. This reduced potential bugs while maintaining complete compatibility with the Android platform.
Back-end Integration
While LabPlus provided the back-end, we implemented robust API integration with error handling and retry mechanisms to ensure reliable data flow between the mobile apps and server.
Payment Gateway Integration
We integrated a PCI-DSS compliant payment system with strong encryption, making transactions both secure and seamless for users – a critical component for driving adoption.
Bringing the Vision to Life
To avoid feature creep, we focused on core functionality first. "Let's focus on what makes this essential to users first," we advised. "We can add complexity later once we know people want the basic service."
Secure Yet Seamless Authentication
Security often sacrifices usability. We integrated biometric authentication, balancing security with ease of use. "This feels secure but isn't a barrier," LabPlus’s operations manager noted.
Simplifying Medical Test Selection
With 1,000+ tests, navigation was key. We designed search and filter options by symptom and body system, plus plain-language descriptions. Early testing confirmed this reduced confusion.
Streamlined Booking & Payment
We condensed the traditionally complex process into a few taps—select a test, choose a location, schedule, and pay in under two minutes. No calls, no paperwork.
Actionable Test Results
Beyond raw data, we integrated an algorithm translating medical jargon into clear explanations, normal ranges, and next steps. One user noted, "This actually makes sense, and I’m not a medical person at all."
Turning Obstacles into Opportunities
Scaling Without Overengineering
Rather than a monolithic system, we built a modular architecture. When LabPlus expanded partnerships two months post-launch, this approach allowed seamless integration.
Bridging Medical & Tech Expertise
We held weekly cross-functional sessions to align medical knowledge with technical capabilities, preventing miscommunication and streamlining development.
Turning Compliance Into an Advantage
Rather than treating security as a burden, we leveraged strong encryption, audit trails, and user-controlled data sharing as a competitive edge. "Trust is our core value," the CEO noted.
Designing for All Users
Instead of separate interfaces for different age groups, we used inclusive design principles—clear layouts, minimal text input, and intuitive navigation. User testing confirmed even first-time users could complete tasks unaided.
"The team’s design work aligns with our vision. The app looks and functions exactly how we want it to, and we’re really happy with that."
Transforming Healthcare Access
Six months after launch, the impact of LabPlus was clear. What began as a focused MVP had become a solution reshaping medical testing in Poland.
The numbers told part of the story: growing user adoption, thousands of completed tests, and reduced administrative overhead. But the real impact was on people’s lives.
"I used to take a day off for tests. Now I book at night, stop by the lab before work, and check results at lunch. It’s changed how I manage my health," one user shared.
Beyond improving accessibility, LabPlus gained valuable data insights, optimized test offerings, and secured funding from the National Centre for Research and Development.
Most importantly, it democratized medical diagnostics. By bringing 1,000+ tests to smartphones, LabPlus made healthcare more accessible, especially for those outside major cities or with limited medical knowledge.
Read More Case Studies
Doctors in Concierge Healthcare Save Up to 2 Hours Daily with AI Assistants Built by Momentum
.png)
Seamless Lab Testing: How InnGen and Momentum Reduced Errors and Improved Patient Experience
.png)
Real-Time Air Quality Data for Smarter Cities—How Airly Transformed Urban Monitoring
