Why tackling no-shows with tech is the fastest way to boost clinic efficiency

Reminders don’t stop no-shows. Hospitals are slow to buy. Legacy software still rules. But some startups are reshaping appointment scheduling with AI - and getting real traction. So what’s their strategy?

In this episode you’ll hear about:

👉🏻 Why traditional reminder systems fail to solve the no-show problem

👉🏻 Why selling to hospitals is slow and what worked better in the dental industry

👉🏻 How to scale a healthcare product in markets with legacy systems and strict data policies

👉🏻 The importance of balancing innovation with adoption in healthtech products

👉🏻 The long-term vision of AI-driven, proactive healthcare scheduling

Our guest is Koen Lepez, CEO @TurnUp

Koen Lepez is the co-founder and CEO of TurnUp, a fast-growing SaaS platform tackling one of the dental industry’s biggest pain points: no-shows and last-minute cancellations. Designed for Dental Service Organizations and independent practices alike, TurnUp is now gaining traction beyond dentistry—with major hospitals exploring the platform’s potential to improve patient attendance and operational efficiency. www.turnup.worldBefore launching TurnUp, Koen built direct.eu, a Managed Service Provider, from a one-man operation into a 35-person team generating over €6M in annual revenue. After a successful acquisition by EASI, Koen set his sights on a new mission—one with the potential to positively impact lives through smarter, more human-centered healthcare technology.Driven by a passion for solving real-world problems, Koen believes that technology is only as powerful as the people behind it. He champions a culture-first approach to leadership, grounded in the belief that when your team thrives, so do your customers.

You can find our guest here:

👉🏻 https://www.linkedin.com/in/koenlepez/

👉🏻 https://www.turnup.world/

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